Sometimes it might be necessary to 'Clear Browsing Data' on your Chromebook.

Please follow the instructions below:-

Login to your Chromebook in the normal way and open Chrome.

• At the top right, click More ( 3 vertical dots)

• Click More tools > Clear browsing data...
• Choose Advanced
• Time Range > All time
• Tick all the boxes
• Click Clear data.

After you have completed the 7 steps above you should be good to go.

Thank you