Phones failing to re-provision or BLFs not updating

Modified on Thu, 1 Feb, 2024 at 2:39 PM

This may be due to certain characters in the BLF causing the provisioning config file to be unsupported by the phone.


Some examples:



You can download a phone's provisioning file by appending the phone's mac address to the end of the provisioning url followed by .cfg

For example:

https://crst.3cx.uk:5001/provisioning/iamzanaza4zan9/00aa11bb22.cfg


Open the config file in Visual Studio Code:


Look for any anomalies such as the colour coding changing next to the scrollbar:


Going to that location in the document you can see the issue:


Some characters may take additional effort or trial & error to resolve, such as:

The colours haven't changed here so the problem wouldn't be as immediately obvious. 


A quick solution to reprovisioning a phone might be to clear all BLFs before reprovisioning.


XML prohibited characters:

https://www.w3resource.com/xml/prohibited-character-literals.php

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