Checklist actions for common issues:

Internet or Connectivity Issues

• Time of incident
• User(s) effected
• Amount of computers/devices involved
• Computer of Device name(s)
• Isolated to a specific area
• Issues with specific or all websites
• Any errors received when loading pages
• what group is the user authenticated as (888.com)

Wireless Issues

• Time of incident
• User(s) effected
• Amount of computers/devices involved 
• Computer of Device name(s)
• Isolated to a specific area
• What AP is the device(s) connected to
• AP(s) showing online in Unifi

3CX Issues

• Time of incident
• Amount of Phones involved
• User(s) or extension numbers of phones involved
• Issue device(s) can they call another extension successfully
• Issue device(s) can they call an external phone successfully

Login or Computer Issues

• Time of incident
• User(s) effected
• Amount of computers/devices involved
• Issue Isolated to a specific area
• Time taken to login to device(s)
• Error messages(s) received when trying to login

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