Civica- 0 pins

Modified on Tue, 21 Nov, 2023 at 1:57 PM

Student was not showing to have the correct account details, Money count as well as the year group they were in was wrong, name was changed into XXXXX-XXXXX. 


How to Fix: To fix this issue, you must either manually change the PIN of the student to make sure it is not a pin beginning with 0. Another way is to reapply the finger at the bio metric reader and let it reassign a pin number for the student.


Ways to spot this issue:


The main way to spot this issue, is to check pins with 0. 

Seeing a username turned into XXXXX-XXXXX

The amount the child has on there account is wrong.

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