If you have been given the rights to access another mailbox, it is very straightforward to be able to view it's contents in both versions of Outlook (Web app and Desktop). Please follow the below guide to find out how depending on which version you use.

Desktop

On the desktop version of Outlook, Shared Mailboxes appear automatically in your list a short period of time after being granted access by the IT team. You will see it appear in the left-hand pane below your usual inbox and folders (see screenshot below.)

If for some reason you do not see it appear here then please sign out and sign in again, failing that please log a ticket with the IT team using the Hepldesk or email it@crst.org.uk

Outlook Web App (Online)

Adding an additional mailbox onto outlook online is unfortunately not automatic like the desktop version, however the process is very simple. Please follow the below steps:

1. First, please log into Office 365 (https://www.office.com/) using your normal school email address and password.

2. Once signed into Office 365, select 'Outlook' from the left-hand menu (or find it in the "App Launcher" in the top left)

3. Once you open Outlook, right click on the "Folders" button on the right hand side and then select "Add a sh

4. Enter the email address of the account you have been given access to in the popup box.

5. If you have permissions to access this account, and everything has been setup correctly it will now appear for you as an additional account in the bottom left hand side of the screen just like it does in Outlook for Desktop. These inboxes will also now follow you meaning that any PC you log onto they will appear without having to repeat the proccess!

If this does not work for you, or if you have any issues please do not hesitate to contact IT support via:

If you have any problems please contact the IT support team.

Email – it@crst.org.uk

Phone – 0121 8177000